Capture and immortalize tribal knowledge across your organization by bringing your existing knowledge silos together in one platform, powered with AI search capabilities.
Detects conflicting answers
Traitly automatically looks out for conflicting answers across your knowledge silos. Get notified when a conflicting answer is detected and take action to resolve.
Knowledge source, who created it, and when
Traitly keeps track of where a document came from, who created it, and when. This is important when assessing the relevance and accuracy of a document. You also have a complete log the knowledge source used to create a card, who created it, and when.
Notifies you when it detects incorrect answers
Traitly notifies the relevant people when conflicting answers are detected, keeping your organization on the same page.
Instant, AI-powered search across all platforms
Searches across all your major platforms
Connect your major customer- and product-related platforms and instantly search across them all from one place.
Learns from your searches. Always improving
By analysing customer queries and result views and card creation, Traitly learns to return more important docs as you use it more.
Couples intelligence with speed
Traitly's federated search is blazingly fast, with average response time being just a fraction of a second.
Create bit-sized cards from existing knowledge
Create answer-specific cards from existing docs
Create bite-sized knowledge from existing third-party search results. Edit-out the information you don't need and tag a card with a question.
Search combines answers from third-party docs and cards
Get intelligently-weighted results, taking cards and third-party docs into consideration when searching across platforms.
Update and share cards with colleagues and customers
Keep information up-to-date by updating cards when needed. Add text, tables, images, video, and more. Share with colleagues or customers using a unique, shareable link.
Supports your customer support platforms
Rich Zendesk plugin
Traitly integrates directly into your Zendesk workflow. Use the Traitly app in Zendesk to redirect-out to the most important search results. Traitly automatically processes tickets to craft the most-relevant query based on individual tickets.
Knowledge in every tab
Take tribal knowledge wherever you go with the Chrome plug-in. Page text is automatically processed and answers are suggested across a range of customer platforms, including Zendesk, Salesforce, Zoho CRM, and more.
Stop switching between tabs. Search with context
Traitly eliminates context-switching when responding to customer tickets. Automatically knowledge cards within your existing support platform.
Search and capture knowledge via Slack
Search using the Slack Bot
Query the Slack Bot directly from the bot channel or call it from another channel. Share with colleagues and instantly create cards from existing docs.
Capture tribal knowledge
Ask a colleague a question via Slack. Instantly create a card from the answer so that your team never asks the same question twice.